HiWired Received $9 Million for their Customer Solutions

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HiWired Received $9 Million for their Customer Solutions

HiWired Inc. raised a $9 Million Series B round from North Hill Ventures. Kodiak Venture Partners and Sigma Partners.

What does HiWired do?

HiWired is a provider of personal, remote technology services and software to consumers and small businesses.

VCU says:

HiWired provides retailers, broadband providers, OEMs, small businesses and consumers with immediate, expert support. Essentially they offer incident based and ongoing remote technical support for customers.

Their four products/solutions are: PC Check and Connect, Personalized Marketing Platform, Ticket and Customer Management, Pearl Analytics.

PC Check and Connect gives customers easy access to PC health status updates, system data, relevant service information and promotions, self help, and access to live technicians for support.

Personalized Marketing Platform automates delivery of personalized, multi-channel promotions, and simplifies campaign tracking and management.

Ticket and Customer Management allows you to use the HiWired call center resources or your own, use their TechWeb on-demand solution to automate remote service delivery, job management activities, and customer management and billing.

Pearl Analytics provides insights into customer purchasing and service behaviors.

Take a look at HiWiredInc.com here.




Read more about North Hill Ventures here.

Read more about Kodiak Venture Partners here.

Read more about Sigma Partners here.

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